SLORA BEAUTY · Customer Care
SLSLORABEAUTY

CUSTOMER CARE

How can we help?

Use WhatsApp or email for product questions, order support and delivery assistance.

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Fast support for orders and product enquiries.

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EMAIL

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FAQ

Frequently asked questions

Are the products authentic?

The final live store should only make authenticity claims once sourcing, supplier documentation and product records are verified.

How does UAE delivery work?

The prototype is configured for free standard delivery above AED 250 and a standard delivery fee below that threshold. These values can be changed before launch.

Can I pay by card?

The interface is ready to redirect to a hosted secure payment page once a payment provider is connected.

Can I pay cash on delivery?

The current prototype supports a cash-on-delivery order request via WhatsApp. Confirm your final operational policy before publishing.

What is the return policy?

Add the final UAE-compliant return, hygiene and damaged-product policy here before launch.